As AI reshapes Dynamics 365, from Copilot-driven automations to real-time decision support, the biggest implementation risk isn’t the technology. It’s the people. In this forward-looking session, Mariya Koteva explores what most digital transformation projects overlook: Change Capacity, your team’s ability to adapt, absorb, and thrive through AI-driven change.

With over 12 years of ERP and enterprise transformation experience, Mariya delivers a fast-paced, practical talk designed for consultants, IT leaders, and change managers. Attendees will walk away with actionable strategies to build human readiness before rollout begins, avoid burnout and resistance, and embed AI into workflows in a way that actually sticks. Because in a world where tech moves fast, adaptability moves results.